Frequently Asked Questions

My Account

Login to your account and you can manage your address, billing and subscription info.

After you log into your account, your order history will be listed for you.

You are in total control of your own subscription. You can simply click to login at your convenience then click Manage Subscription (Desktop: right hand side, Mobile: Bottom of Page)

Once there, you can pause, modify, skip, cancel or alter the products in your subscription. It is totally for your convenience.

You will be notified by email 3 days before your subscription payment processes so that you can make any adjustments. Your order will ship anywhere from 1-3 days from the date your payment is processed depending on the day of the week. Please make sure to check your junk/spam folders and make sure REP Provisions emails are not blocked by your email filters.

If your subscription order is processed prior to pausing, editing or skipping your upcoming order and you contact us prior to it being shipped we can often stop the shipment. We do charge a $15 restocking fee to cover payment processing and administrative needs.

If your subscription order has processed, been packaged and submitted electronically to UPS we are not able to refund your order. Your order will be shipped as scheduled.

Ordering & Shipping

We ship to all 48 states in the continental US. We do not ship to Alaska, Hawaii or internationally.

Visa
Mastercard
Amex
Discover
Amazon Pay
Google Pay
Shop Pay
PayPal
Facebook Pay

• Once we have your order ready to ship, we use 2-Day UPS Shipping. Your package will arrive in 2-3 business days from the time it is shipped.
• We only ship on Mondays, Tuesdays and Wednesdays and occasionally Thursdays.

Please reach out through our Chat Feature on the website and we will be able to answer this based on your order and your location.

You will only be charged shipping if you do not reach $150 for meats and $45 for sauces/stix.

Shipping costs are specific to each shipping address. Zip codes that are 1-2 day transit time will be $19.99, 2-3 day transit time will be $24.99, 3-4 day transit time will be $29.99.

Meat orders over $150 receive free shipping. Sauce and Beefstix orders over $45 receive free shipping.  

Our shipping carriers charge additional fees for us to ship to certain zip codes. We have had to implement a surcharge for the specific zip codes that receive
those additional fees. This surcharge is only applied to orders that receive free shipping on their order and live in specific zip codes.

We are more than happy to have you stop by our fulfillment warehouse to pick up your order. When you are placing your order, there is a “Special Instructions
for Seller” box that you can leave a note letting us know that you would like to pick up your order – we will reach out to you to schedule a date and time!

If you forget to leave a note, shoot us an email and we will get it scheduled. Also, If you were charged for shipping on your order – we will refund the shipping after you pick up.

Please verify all items in your cart are correct, your billing and shipping addresses are valid and your phone number is accurate. Changes can be made on our end if we are contacted before we ship the product. If anything is incorrect on our end we will not ship until we contact you. Leaving a phone number is extremely helpful for that reason.

If your subscription order is processed prior to pausing, editing or skipping your upcoming order and you contact us prior to it being shipped we can often stop the shipment. We do charge a $15 fee to cover payment processing and administrative needs.

If your subscription order has processed, been packaged and submitted electronically to UPS we are not able to refund your order. Your order will be shipped as scheduled.

If you place a one-time order and reach out later to cancel it prior to it being shipped we can stop the shipment. We do charge a $15 fee to cover payment processing and administrative needs.

If your order has processed, been packaged and submitted electronically to UPS we are not able to refund your order. Your order will be shipped.

Your address can be updated in your profile before we ship, however, your address can not be updated after it has shipped. Please contact our Fulfillment Manager kim@repprovisions.com  if something is incorrect.

If your subscription order is processed prior to pausing, editing or skipping your upcoming order and you contact us prior to it being shipped we can often stop the shipment. We do charge a $15 fee to cover payment processing and administrative needs.

If your subscription order has processed, been packaged and submitted electronically to UPS we are not able to refund your order. Your order will be shipped as scheduled.

You will receive an email when we create your shipping label. You will be able to track the package using the tracking number provided in that email. If your order is large enough to need more than one box you will receive more than one tracking number. Please track your shipment and alert any gift recipients that a perishable gift is on its way.

REP Provisions does not offer exchanges or product returns due to the perishable nature of our products. Please contact our Customer Representative kim@repprovisions.com if you have any further questions or concerns regarding your order.

You must contact us within 24 hours if there is a problem with your order or missing items. We cannot guarantee refunds or replacements after 24 hours.

If there is an issue with your order, PLEASE SEND PHOTOS. Photos are required for reimbursement or reshipping of products.

Please feel free to contact our Fulfillment Manager kim@repprovisions.com immediately if you experience any issues with your order.

You must contact us within 24 hours if there is a problem with your order or missing items. We cannot guarantee refunds or replacements after 24 hours.

If there is an issue with your order, PLEASE SEND PHOTOS. Photos are required for reimbursement or reshipping of products.

Your order will arrive in a corrugated shipping box with an insulated liner packed with dry ice to preserve the integrity and frozen state of the product.

Orders are shipped in insulated boxes with dry ice. Dry ice will keep the product frozen and will dissipate over time. We include distance and weather during travel to calculate how much dry ice is needed for every individual box. The product should arrive frozen with little to no dry ice left in the box.

We always strive to deliver our products still frozen, however, if they are still cool to the touch (40 °F and below), they are safe to refreeze and consume.

It is very common for the dry ice to have dissipated upon arrival. As long as the product is cool to the touch, the quality has not been diminished. Simply place the product in the freezer or refrigerator at your discretion. If you have any questions about the quality of your order, please contact our Customer Representative kim@repprovisions.com.

If the package is being delivered at your residence it will be left at your door if you are not home. If the package is being delivered to a business location it will not be delivered unless someone is present to accept it. We do not account for business deliveries with our dry ice.

Always use gloves or oven mitts when handling dry ice; do not handle with bare skin. Prolonged exposure can severely burn skin. Let dry ice evaporate at room temperature.

Because our items are perishable, we recommend bringing the shipment inside as soon as possible.

No, we can not ship to Post Office Boxes.

Yes, you can ship to a business address. However, someone will need to be present to accept delivery or the driver will not deliver the shipment.

We do our best to get your order out in a timely manner. If you have any concerns about your shipment please contact our Customer Representative kim@repprovisions.com.

Please contact us for any address changes.  We highly advise against updating shipping addresses after your order has already shipped. UPS typically takes 1-2 days to get new address updated and will likely delay your order from being delivered on time which can result in ruined meat.

Our Products

Yes, it is 100% grass-fed and grass-finished! Which means we never give our cattle grains or corn at any
point of their life. They live their entire life on grass eating what they are designed to eat.

Our pigs main diet consists of foraging on pecans, black walnuts, grass, shrubs, vines, bark, grubs and are supplemented with a non-GMO feed and mineral mix that doesn’t contain corn or soy. 100% Corn & Soy FREE.

Our chickens are pasture-raised and are moved to fresh grass daily. During their first week of life they receive a small amount of non-gmo corn. After the first week, they know how to hunt bugs and receive a supplemental feed that does not contain corn or soy.

We are a no-spray, chemical-free ranch and company. We never use any fertilizers, pesticides or herbicides. We aren’t pursuing the organic certification as we believe our regenerative verifications supersede organic claims!

We understand the importance of transparency and want to reassure you that, at present, we do not use vaccines on our own cattle. As we also source from other trusted family ranches, we have a strict policy to ensure that no mRNA vaccines are used within our supply chain.

Because our meat is grass-fed and grass-finished, we do not grade our beef. Typically grass-fed and grass-finished beef is leaner with less marbling. However, through our experience much of our beef would grade choice and some select depending on each animal. What we offer over grain-feed beef is a healthier fatty acid profile of which we measure the omega 6 / omega 3 ratio of 1:1 while most grain-fed beef will be 10:1.

We mostly raise Cornish Cross.

We raise Heritage Breeds, Berkshire and Duroc.

We mostly raise Hereford and Angus.

Our beef is typically dry aged for 7-14 days.

Our pork is typically dry aged for 10 days.

We do not have our nutritional info on our products just yet. It’s a very expensive and lengthy process and we aren’t quite there yet. We will have it in the future, we appreciate your patience!

As far as macros to put into your tracking apps using general grass-fed & grass-finished beef inputs will get you close.

As local farmers and ranchers, we are committed to producing the healthiest and most sustainable beef possible. Unlike the industrial agricultural complex, we focus on raising our cattle naturally, allowing them to graze on grass in pastures their entire lives. This process takes longer, as it allows the animals to grow at a natural pace, but it results in beef that is more nutritious and free from the antibiotics and toxins often found in conventional grain fed meat.

 Additionally, we use local processing facilities, which, while more costly than large industrial operations, ensure that our beef is handled with care and quality. By keeping our operations local, we put less stress on our animals and we support our local community processors but it does mean that our costs are higher.

 

Shipping to your door is another expense, but it ensures that you receive the freshest possible product directly from our farm to your table.

 

We might not be able to compete with the low costs of large industrial operations, but what we offer is something they cannot: a product that is better for you, better for the animals, and better for the planet. By choosing our regenerative grass-fed beef, you're not just buying meat—you're investing in your health, supporting ethical farming practices, and contributing to a more sustainable future.

Cooking Grass-Fed & Grass-Finished Beef

• We understand that grass-finished beef does have its challenges when cooking the perfect steak as they are very different from a grain-finished steak. We stress to our customers that it is very easy to overcook a grass-finished steak because they are so lean which is why we recommend cooking our steaks to medium rare. Even the ground beef should be cooked differently. So many people get in a hurry when cooking the ground beef and that can make for an unpleasant experience.

• We like to stress to our customers that so many farms claim to be grass-fed. You might even find meat at the grocery store that says grass-fed on the label, and that is true, because all cows are grass-fed. But what we try to educate is that not all grass-fed beef is grass-finished. There is a big difference. When dealing with grass-finished beef it’s extremely hard for each animal to be the same since we don’t finish on grain. It will also vary from beef-to-beef due to genetic differences or seasonal differences in grass species they are grazing at the time.

• While we cannot guarantee consistent tenderness on every beef as with grain-finished, we do offer the consistent health benefits of grass-fed and grass-finished beef.

Steaks:
• Bring steaks to room temperature.
• Once at room temperature, rub sea salt on both sides and let sit for an hour while still at room temp. (The salt helps break down the muscle proteins and connective tissue making them more tender)
• Cook on either grill or cast iron at medium-high heat for about 8 minutes – flipping every 1.5-2 minutes. If you have a meat thermometer, cook until internal temperature is 135°.
• Remove from grill or cast iron and let rest for 5 minutes. (We always recommend cooking to a medium-rare, not medium for max tenderness)

Ground Beef:
• We always like to tell our customers to cook our ground beef low and slow. Since its grass-finished and leaner, it can be cooked too high and too fast if not careful.

Our Regenerative Farms

We are certified regenerative through the Savory Institutes' Land to Market certification.

We prefer regenerative certification because it focuses on soil health, biodiversity health and it is outcome based, not practice based. Land to Market Verified Regenerative is data backed.

Organic standards do not require the benchmarking of things like soil health, water quality or wildlife species habitats nor any kid of measurement over time to know you are improving! Organic, no data collection, just a promise and a check.

REP started out as just our family farm in Bixby, Oklahoma. But now we are a network of 5 family regenerative certified farms in Oklahoma and Texas!

Subscriptions Information

Once you find a product you are interested in, you will select the “subscribe” button instead of the “one-time” button, at that time you can choose how often you would like to receive the product.

• Select “Account” on the top right of our website
• You will then be able to enter your email address associated with your subscription
• After you enter your email, a code will be sent to your email and phone number on your account
• Once you input that code, you will be logged into your account
• No Password Required!

• Login to subscription • Select “Edit Products”
• Select “Add Product(s) to Subscription”, you will then be able to select products from the list or search for the product you wish to add
• Once you find the product you would like to add you will click on that product (select the variant of choice, if needed) and select “Add Product”

• Login to subscription
• Select “Edit Products”
• Select the "Three Dots” on the right side of the product
• Select “Remove Item”

• Login to subscription
• Select “Edit Products”
• Select the “+” or “–“ sign under the product that you are wanting to change

• Login to subscription
• Select the “More” icon (the three dots)
• Select “Edit Frequency”

• Login to subscription
• Select the “Get Now” icon

• Login to subscription
• Select the “Skip” icon
• This will skip your upcoming subscription – a subscription that has already processed cannot be skipped

• Login to subscription
• Select the “More” icon (the three dots)
• Select “Cancel”
• Cancelling your subscription is the same as pausing – you can login and resume your subscription at anytime

• Login to subscription
• You will find your current billing information right below your subscription products
• Select “Edit” that is right next to Billing