How Do I Create My Account?
Choose the account login icon located next to the cart icon at the top of the page. Click on the link "Create Account" and complete the online form.
How Do I Change My Billing Info?
Login to your account and you can manage your address, billing and subscription info.
How Do I Reset My Password?
From the account login page, click on the link for "Forgot Password?" and complete the online form.
Where Do I View My Order History?
After you log into your account, your order history will be listed for you.
How Do Subscriptions Work?
You are in total control of your own subscription. You can simply click to login at your convenience then click Manage Subscription (Desktop: right hand side, Mobile: Bottom of Page)
Once there, you can pause, modify, skip, cancel or alter the products in your subscription. It is totally for your convenience.
You will be notified by email 3 days before your subscription payment processes so that you can make any adjustments. Your order will ship anywhere from 1-3 days from the date your payment is processed depending on the day of the week. Please make sure to check your junk/spam folders and make sure REP Provisions emails are not blocked by your email filters.
If your subscription order is processed prior to pausing, editing or skipping your upcoming order and you contact us prior to it being shipped we can often stop the shipment. We do charge a $15 restocking fee to cover payment processing and administrative needs.
If your subscription order has processed, been packaged and submitted electronically to UPS we are not able to refund your order. Your order will be shipped as scheduled.
Where Do You Ship To?
We ship to all 48 states in the continental US. We do not ship to Alaska, Hawaii or internationally.
What Types Of Payment Do You Accept?
Visa
Mastercard
Amex
Discover
Amazon Pay
Google Pay
Shop Pay
PayPal
Facebook Pay
When Will My Order Be Shipped?
• Once we have your order ready to ship, we use 2-Day UPS Shipping. Your package will arrive in 2-3 business days from the time it is shipped.
• We only ship on Mondays, Tuesdays and Wednesdays and occasionally Thursdays.
Please reach out through our Chat Feature on the website and we will be able to answer this based on your order and your location.
How Much Does Shipping Cost?
Standard shipping is FREE with a purchase of $150 or higher. Otherwise, Standard shipping is a flat rate of $19.99.
Can I Change or Edit My Order After It Is Placed?
Please verify all items in your cart are correct, your billing and shipping addresses are valid and your phone number is accurate. Changes can be made on our end if we are contacted before we ship the product. If anything is incorrect on our end we will not ship until we contact you. Leaving a phone number is extremely helpful for that reason.
If your subscription order is processed prior to pausing, editing or skipping your upcoming order and you contact us prior to it being shipped we can often stop the shipment. We do charge a $15 restocking fee to cover payment processing and administrative needs.
If your subscription order has processed, been packaged and submitted electronically to UPS we are not able to refund your order. Your order will be shipped as scheduled.
If you place a one-time order and reach out later to cancel it prior to it being shipped we can stop the shipment. We do charge a $15 restocking fee to cover payment processing and administrative needs.
If your order has processed, been packaged and submitted electronically to UPS we are not able to refund your order. Your order will be shipped.
Can I Update My Shipping Info After Order is Placed?
Your address can be updated in your profile before we ship, however, your address can not be updated after it has shipped. Please contact our Fulfillment Manager kim@repprovisions.com if something is incorrect.
If your subscription order is processed prior to pausing, editing or skipping your upcoming order and you contact us prior to it being shipped we can often stop the shipment. We do charge a $15 restocking fee to cover payment processing and administrative needs.
If your subscription order has processed, been packaged and submitted electronically to UPS we are not able to refund your order. Your order will be shipped as scheduled.
How Do I Track My Order?
You will receive an email when we create your shipping label. You will be able to track the package using the tracking number provided in that email. If your order is large enough to need more than one box you will receive more than one tracking number. Please track your shipment and alert any gift recipients that a perishable gift is on its way.
What is Your Return/Refund Policy?
REP Provisions does not offer exchanges or product returns due to the perishable nature of our products. Please contact our Customer Representative kim@repprovisions.com if you have any further questions or concerns regarding your order.
You must contact us within 24 hours if there is a problem with your order or missing items. We cannot guarantee refunds or replacements after 24 hours.
If there is an issue with your order, PLEASE SEND PHOTOS. Photos are required for reimbursement or reshipping of products.
How Do I Report An Issue With My Order?
Please feel free to contact our Fulfillment Manager kim@repprovisions.com immediately if you experience any issues with your order.
You must contact us within 24 hours if there is a problem with your order or missing items. We cannot guarantee refunds or replacements after 24 hours.
If there is an issue with your order, PLEASE SEND PHOTOS. Photos are required for reimbursement or reshipping of products.
How Will My Order Arrive?
Your order will arrive in a corrugated shipping box with an insulated liner packed with dry ice to preserve the integrity and frozen state of the product.
How Does The Product Stay Cold In Transit?
Orders are shipped in insulated boxes with dry ice. Dry ice will keep the product frozen and will dissipate over time. We include distance and weather during travel to calculate how much dry ice is needed for every individual box. The product should arrive frozen with little to no dry ice left in the box.
Is the Product Still Safe if There Was No Ice in the Box?
It is very common for the dry ice to have dissipated upon arrival. As long as the product is cool to the touch, the quality has not been diminished. Simply place the product in the freezer or refrigerator at your discretion. If you have any questions about the quality of your order, please contact our Customer Representative kim@repprovisions.com.
Do I Have To Be Home When My Order Arrives?
If the package is being delivered at your residence it will be left at your door if you are not home. If the package is being delivered to a business location it will not be delivered unless someone is present to accept it. We do not account for business deliveries with our dry ice.
How Do I Safely Handle The Dry Ice?
Always use gloves or oven mitts when handling dry ice; do not handle with bare skin. Prolonged exposure can severely burn skin. Let dry ice evaporate at room temperature.
How Long Can My Box Sit Outside?
Because our items are perishable, we recommend bringing the shipment inside as soon as possible.
Can I Use A PO Box As My Delivery Address?
No, we can not ship to Post Office Boxes.
Can I Use A Business Address For Delivery?
Yes, you can ship to a business address. However, someone will need to be present to accept delivery or the driver will not deliver the shipment.
What Happens If There Is A Weather Delay?
We do our best to get your order out in a timely manner. If you have any concerns about your shipment please contact our Customer Representative kim@repprovisions.com.